aquatoto Casino & Sportsbook FAQ

If you forget your aquatoto password, navigate to the login page and click the "Forgot your password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email within a few minutes. Click the link in the email to set a new password. If you do not receive the email, check your spam folder or contact support. For security, we do not reset passwords over the phone or via live chat—the email method is the only way to recover access to your aquatoto account.

KYC (know-your-customer) verification on aquatoto requires a government-issued photo ID (such as a national identity card or passport) and a recent utility bill or bank statement showing your registered address. We use this information to confirm your identity and prevent fraud. You upload these documents directly in your account settings under "Verification." Our team reviews submissions within standard business hours. If your documents are unclear or do not match your account details, we will request resubmission. Verification must be completed before you can make a withdrawal from aquatoto.

We at aquatoto support deposits starting from a minimal amount and accept payments via eight local methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank virtual accounts. Specific minimum and maximum amounts vary by payment method. For example, mobile banking scan-and-pay transfers often have lower minimums than bank transfers. To see the exact ranges for your chosen method, navigate to the Deposit page in your aquatoto account and select your payment option—the limits will display before you confirm. All deposits are processed immediately upon payment confirmation, except during public holidays such as Idul Fitri or Nyepi.

We at aquatoto offer new-account incentives from time to time, but the specific terms and amounts vary seasonally. We do not advertise fixed bonus percentages or guaranteed amounts, as these are subject to change and regional availability. To learn about the current welcome offer for new accounts, log in to aquatoto or contact our support team. Any offer is conditional on you meeting verification requirements, depositing via an eligible payment method, and complying with the terms outlined in your account. Offers are not applicable to accounts in jurisdictions where local law prohibits promotional bonuses.

Withdrawal requests on aquatoto are reviewed during standard business hours. Once approved, funds are transferred to your bank account or e-wallet (local payment, online payment, e-wallet, mobile banking, local payment, or online payment) according to that payment method's processing time, which is typically same-day to one business day. Bank transfers to e-wallet, mobile banking, local payment, or online payment virtual accounts may take longer during peak periods or public holidays. We will notify you via email and in-app message once your withdrawal is approved and sent. If your request is flagged for additional verification, we will contact you to request documents or clarification. Check your account dashboard for the status of any pending withdrawal.

Our aquatoto platform offers four main game categories: football and esports betting, including Liga 1 fixtures, Piala Indonesia tournaments, and international matches; live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger in multi-camera studios; slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports betting covering Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessed from your aquatoto account dashboard. Game availability may vary by region and local law. Our support team can advise which categories are available in your jurisdiction.

We at aquatoto encrypt all personal data (name, email, phone number, ID documents, and payment details) and store it on secure servers. We do not share your data with third parties except as necessary to process your deposits and withdrawals through your chosen payment provider (e-wallet, mobile banking, local payment, etc.) or as required by law. You can request a copy of your personal data or ask for deletion by contacting our support team, subject to our legal obligations and account-closure requirements. Our Privacy Policy outlines the full scope of our data practices. Two-factor authentication is available in your account settings to add an extra security layer.

Our aquatoto support team responds to live-chat inquiries and support tickets during standard business hours (typically 09:00–21:00 local time, seven days per week). Complex requests such as account disputes or document verification may take longer. For urgent issues related to account access or payment problems, use the live-chat feature in your account for the fastest response. Email queries are monitored but may take up to one business day. During public holidays such as Idul Adha or Imlek, response times may be extended. If you have not received a response within two business days, submit a follow-up ticket or contact live chat to escalate your query.